Urban Alley Hotel

We are so geateful for everything what we have got from this hotel. This was our best decision. The perfect location, the friendly room where it was happines to get home after a tiring sightseeing day. The stuff is super kind, helpfull and stand out attentive. We are greatful for them, because the first minute Till the last they cared about us and helped for us. Thank you Cici, Huy and special thanks for Thomas. Thomas is on of the most kind and helpfull receptionist who We met during our travel. He is extremly prepaired and super kind. During the time What We spend here he immediately helped us and gave us perfect and useful advise. He helped us a lot and We appreciate it. We are wait to come back here . We recomend them from the bottom of our heart. Big hug Enikő & Lajos

I’ve stayed at this hotel many times, and every visit feels safe, welcoming, and comfortable. The owner and staff are genuinely hospitable, often going above and beyond, from surprising me with a complimentary room upgrade to allowing a late check-out to match my work schedule. The location is unbeatable: right in the heart of Hanoi’s Old Quarter, yet tucked away in a quiet alley. This means you get the convenience of exploring Hoan Kiem District on foot, without the noise you might expect from the city center. While the furnishings aren’t as modern as those in brand-new hotels, everything is clean, cozy, and feels just like home which is exactly what keeps me coming back. The room rates are also excellent value compared to other hotels in central Hanoi. Highly recommended for anyone who values warmth, comfort, and a truly local experience.

The staff (Sisi and Tom) were the absolute highlight of our stay! They were so helpful, friendly and knowledgeable about what we needed to know during our stay. The room was big and the air con + internet worked well. Location was great: near to train station and walkable for basically everything in the centre. Communication was great before and during our stay, including helping to book us on to Ninh Binh and Ha Long bay trips, as well as our airport transfer.

Very nice place and great helpful staff. We extended our stay with one night and even got a small discount. We had a big room on the 7th floor with windows and even though we could hear sounds from the streets is wasn’t loud at night. It’s very quiet compared with all other places I’ve stayed in Hanoi.

There are many things we like about Urban Alley. Located in old quarter and easy to access some tourist destinations such as water puppet show, hoan kiem lake, street food and so on. As Me and my husband are foodie, we love to try all street food and good restaurants which is all walking distance from the hotel. The most we appreciate is their personalized service and one stop shop service. We are first time in Vietnam and taking a tour to other destinations such as Halong bay, SAPA, Hao Lu, Trang An, Mua Cave with the arrangement of receptionist Thomas and hotel owner Mrs Bich. It is really worth to pay compare to your so called luxury trip. We felt heart warming stay with their sincerity, care and flexibility.