Urban Alley Hotel

The staff (Sisi and Tom) were the absolute highlight of our stay! They were so helpful, friendly and knowledgeable about what we needed to know during our stay. The room was big and the air con + internet worked well. Location was great: near to train station and walkable for basically everything in the centre. Communication was great before and during our stay, including helping to book us on to Ninh Binh and Ha Long bay trips, as well as our airport transfer.

Very nice place and great helpful staff. We extended our stay with one night and even got a small discount. We had a big room on the 7th floor with windows and even though we could hear sounds from the streets is wasn’t loud at night. It’s very quiet compared with all other places I’ve stayed in Hanoi.

There are many things we like about Urban Alley. Located in old quarter and easy to access some tourist destinations such as water puppet show, hoan kiem lake, street food and so on. As Me and my husband are foodie, we love to try all street food and good restaurants which is all walking distance from the hotel. The most we appreciate is their personalized service and one stop shop service. We are first time in Vietnam and taking a tour to other destinations such as Halong bay, SAPA, Hao Lu, Trang An, Mua Cave with the arrangement of receptionist Thomas and hotel owner Mrs Bich. It is really worth to pay compare to your so called luxury trip. We felt heart warming stay with their sincerity, care and flexibility.

If I could give 10 stars I would. In a city where the foreign tourist or backpacker on a budget is treat like a money bag this hotel is kind courteous and will be honest and truthfull with you about everything... the front desk young man gave us the best information about everywhere around town, where to go what to do... he also booked us an actually genuine discounted trip for Ha Giang loop tour however after discovering you really need a specific driver's permit for riding bikes up there due to police cracking down on tourists he let us know. He could have easily let us carry on no refund etc and we would have been none the wiser due to our own ignorance however he pre-warned us and potentially saved us an extremely hefty fine. We had to cancel as I did not want to ride on the back with someone but he got us all our money back and genuinely cared that we had to cancel. This is a testament to this hotel in a city where it feels like there is a potential scam or shortchanged at every turn... this hotel is more than just a room it will make your experience in the city of Hanoi. You can feel safe and trust the lovely people running it... the young man needs a raise as he will be the making of this hotel. The best value for money here 👌

The hotel is very well located and quite easy to find. The room we had was in excellent shape and condition, very comfortable and clean. Windows we could open with quite little noise outside - and a beautiful view, airconditioning and hot water. Chúc has been the most welcoming, heartful and helping person we've met here so far. He helped us figure out at take care of the next steps of our trip, for which we are utterly grateful!